08 Mar 2020

International Women's Day 2020

International Women's Day is once again upon us! To celebrate, Helen, our Delivery Director, spent six minutes with six of Catch's irrepressible women from across each of our teams, discussing their experience as women in the tech world and get their views on the future. 

  • Cindy, Design Associate 
  • Michael, Strategist 
  • Omnia, Senior Developer 
  • Gabriela, Developer
  • Gayleen, Senior Project Manager
  • Becca, Delivery Lead

Six Minutes with Six Women

Previously I wrote a post mulling over my thoughts and feelings as to how we try to ensure a safe, democratic and egalitarian working environment at Catch. At the time, the #MeToo movement was garnering momentum and brought the discussion of what it meant to be a woman living an agency life roaring into studios everywhere, including ours. 

For International Women’s Day this year, rather than me waxing lyrical on my own views, we caught up with women from each of our teams, all from wildly different backgrounds and with a variety of agency years under their belts. 

At Catch we focus on working out what drives each team member, so we can help them attain their goals and reach their full potential. For women, often faced with an additional layer of challenges, working out what drives us is key to ensuring we overcome those challenges, so we asked our team about the challenges they feel they’ve faced in the industry and how they overcame them.

There are challenges that I face as a developer but my passion for learning keeps me moving forward

Gabriela Savova, Front End Developer

Gabriela described her first days in the industry, thinking about what’s kept her working in tech for seven years, “I kept thinking ‘Is this for me?’ And, of course, it was. I really enjoy the fact that I work in a dynamic environment where every day I can learn different things. There are challenges that I face as a developer but my passion for learning keeps me moving forward.”

One day, the idea that women need to find a way to push themselves forward should be anachronistic, but, for now, one of our strengths is in the ability to self-motivate, to take strength from adversity. Senior Project Manager Gayleen told us about falling foul of the gender pay gap, noting: “As frustrating as it was, that experience taught me the best way to overcome that sort of challenge was through being extremely prepared to highlight and explain how my contribution has positively impacted the business. I know some people may think ‘you shouldn’t have to work harder for the same reward’, but at least now I am more confident in openly discussing my achievements whenever I need to.”

“I guess the challenge was to be heard and acknowledged in a company which was predominantly staffed by men,” Cindy, the newest member of our Strategy and Creative team said, thinking back to her previous experience.

Twelve years into her tech career, Omnia echoed Cindy’s thoughts, positing that building trust helps ease the way, “I have been working in tech for around twelve years now, and I think it’s always a challenge to work in the tech industry as a woman - it’s still a male-dominated field. You’ll always have to prove yourself, but once you gain trust, you can excel.”

I would love to see more people in senior positions (both men and women) who want to mentor females starting out in their careers. This is critical as we know the positive impact a good mentor can have

Michael Reiss, Strategist

Michael and Becca both touched on the impact of mentorship on their careers, with Becca stressing how important it is for her to pay that support forward to her team, “I’ve had the privilege of being mentored and coached by numerous inspiring and strong women and this has been instrumental in building my career and instilling a sense of self-belief so I feel a great responsibility to provide the same support to my team, to encourage their self-belief and allow them to grow in their careers.”

Michael notes that availability of mentors is one of the underlying issues, “Speaking with other female professionals, availability of mentors is an area where many women face challenges. I would love to see more people in senior positions (both men and women) who want to mentor females starting out in their careers. This is critical as we know the positive impact a good mentor can have.”
 

Despite the bad rap the tech industry (sometimes deservedly) gets, as Gayleen notes, there are massive advantages to working in an industry that’s still fairly young, “Digital agencies often don’t have the same legacies of gender or race inequality so my ambition has been nurtured and always encouraged to the same extent as everyone else in the business, irrespective of gender or race.” 

Change isn’t something that happens overnight, neither is it something that can be tackled on one front only. “Women’s status in the industry cannot be fully addressed by just focusing on the workplace,” Michael says. “How society raises women, from the subjects we’re encouraged to study to the way we’re educated about finance and the social clubs we’re encouraged to join has to improve for us to gain true equality in every industry.”

Two years on from my last post the idea of representation - of equality - in agencies has taken on a much wider context than just the heteronormative gender divide. Equality means equality for everyone and we’re all responsible for making our industry a better more welcoming place for anyone who fancies joining in. With a greater number of events and meetups fostering more open conversation on the issue of equitable treatment of everyone than ever before, we’re seeing an uptick in tangible change and in the hope for more.  

When asked whether she feels the industry is improving for women, Gayleen muses, “I think we’ve still got a long way to go but it’s clear we’re working to take steps to eradicate gender inequality in the workplace and we certainly should keep working towards that because, well, what would the disadvantage of that be?”

To close, we’ll let Gabriela have the last word: “All ladies in tech, be proud of yourselves and happy International Women's Day!”
 

27 Nov 2019

UX, bias & the good fight

Hi, I’m Michael Reiss, one of the UX Designers in the strategy team here at Catch. I'm hugely passionate about research and the value it brings to UX and digital strategy work, and I particularly champion the customer through my work. In the below I talk about the very real possibility for bias to interfere with research and share my tips for remaining objective.

If you've opened this post you may already be familiar with audience research. And not only are you familiar, but you're convinced of its benefits. The likes of Amazon’s Jeff Bezos, Glossier’s Emily Weiss, and AirBnb’s Brian Chesky and Joe Bebbia have attributed their success to having an understanding of their users. Instead of continuing its praises, I think it’s more interesting to consider how even those of us who conduct audience research for a living are not as objective as we think. 

According to the below study, we're actually pretty terrible at being objective, despite thinking we’re better at it than those around us.

Out of a sample of 600+ people, 85% believed they were less biased than the average person. This study led to social psychologist Emily Pronin coining the term "bias blind spot," which explains how not only does everyone have cognitive bias, but everyone also believes they are less biased than others.

Out of a sample of 600+ people, 85% believed they were less biased than the average person.

(Source: Princeton Publications)

Yikes.

And while it’s great that just reminding ourselves of this bias is a huge step in avoiding it’s potential influence, there are a few measures we can take to prevent falling into the bias trap.

The numbers don't lie? 

When we begin the research process, it's common to begin by deciding who to interview and what to ask them. For example, we've decided to collect user input for a sports drink company. Great, right? While perhaps a bit exaggerated, the below may sound familiar, especially when time and budget is tight.

We know the product so well, we have lots of site data and market research, so we know what our audience thinks of us. Not only are we the users (because we happen to also drink sports drinks), but we can imagine what our different audiences think of us and our competition.

Unfortunately, we're likely too engulfed in the day to day, to get accurate data from speaking just within our immediate teams. And if we do decide to conduct user interviews, bias can influence who we choose to interview (eg failing to consider all relevant groups of people) and the types of questions asked (eg leading questions).

While we've all heard that "the numbers don't lie," suggesting quantitative data is always objective, what about the steps we take to find this data, or how it is collected? That initial email request for specific datasets, or the Google search and selection of the study that most affirmed your hypothesis? That darn bias sneaks in yet again!

So how do we avoid UX bias?

  • Looking as far and wide as possible: of course make sure to source for any and all existing information on audience. But don’t stop there. Ensuring that we’re engaging with people from multiple departments, at different levels, and asking who they believe their audiences to be (and who they aren't, and why? …) The process of collecting multiple perspectives and asking them to explain their reasoning will provide us with great insight. 

  • Try to do the above activity in person, if possible during a workshop. Invite people from different departments with different levels of seniority. Separate people from their managers or those they work with on a daily basis to encourage open and honest input.  Use ice-breakers to help people loosen up and feel more comfortable. 

  • When you determine who your audience is, print out their persona and make sure everyone on the team can see it as a reminder of who you're working for! 

  • Collect a list (or slack your team members) of the most surprising information you've learned during your audience research. The habit of light heartedly calling out your assumptions and reminding yourself of surprises leads to a more open-minded approach to setting up audience research.

  • Ensure the whole team stays aware of the real possibility of having to pivot the project based on future research findings. We all need to be aware and educated of this possibility: providing updates on the research process as it progresses definitely helps.  Don’t be afraid to expose all team members to rough & ready “work in progress” brainstorms to give exposure to the work and provide space for far and wide input. It may take some initial effort, but you'll save yourself from future stress by having the flexibility to provide the best insights and recommendations.

  • The good news among all of this bias is that our users will quickly prove or disprove assumptions by telling us what they need, want, and expect! We just have to be comfortable with having assumptions disproven and allow time to adjust direction of research.

Bias can be hard to shake, but we're adept at avoiding it’s traps and giving accurate insight: if you’re thinking about audience research or wider UX strategy, we're here to help. 

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