24 Aug 2020

The new impact of UX metrics on SEO

In Q2 of this year Google announced that new metrics called “Core Web Vitals,” or automated sets of signals related to user experience, will soon impact your site’s SEO ranking (Source: Google Blog). These will be combined with existing user experience criteria, such as page load time and mobile-friendliness, to better measure and reward sites with higher quality user experiences through higher SEO rankings. In recognising that many businesses are preoccupied with responding to the effects of Covid-19, this update will not roll out until 2021 and Google will provide a 6 month notice before their algorithm is updated.

We believe user engagement will improve as experiences on the web get better, and that by incorporating these new signals into Search, we'll help make the web better for everyone.

Sowmya Subramanian, Senior Director Of Engineering Google Search

The Web Vitals cover the following areas:

  • Site Load Time, measured by what they call “Largest Contentful Paint,” or how quickly the site’s main content has been loaded.
  • Interactivity, measured by what they call “First Input Delay,” or site responsiveness of a user first interacting with the page (their first “Session” you could say).
  • Visual Stability, measured by what they call “Cumulative Layout Shift,” or the amount of what they deem to be unexpected layout shifts or visible page content

Source: Chromium Blog

Now UX not only impacts a user once on your site, but whether or not they’re likely to get there in the first place.

Michael Reiss, Senior Strategist Catch

Google clarified that while promoting a best in class user experiences is important, this should be coupled with high quality and relevant content. Both of these factors will be considered when calculating a site’s SEO ranking. Companies need to be confident that their SEO Strategy, such as meta-data tagging and keywords included in copy, is up to date.

While these metrics provide great starting points for considering your site’s user experience, there are many other quantitative and qualitative measures you should adopt as well. This includes activities such as running site surveys, creating a heuristic evaluation, and conducting usability tests and user interviews. It’s great to improve your site’s search rankings, but if you don’t deliver a good experience once a user lands on your site, what’s the benefit of ranking higher? This is particularly important as we know 88% of online consumers are less likely to return to a site after a bad experience (Source: SWEOR).  

Google’s announcement is a great way to spark a larger conversation about the importance of user experience and an up to date SEO Strategy among your team, department, or broader company. If you need help starting these conversations, or are ready to get to work, get in touch.

18 Mar 2018

Women in digital

Happy International Women’s Day! We took some time out to discuss what it means to be #WomenInDigital with some of the amazing women from each of our teams:

  • Helen, Delivery Director - Client Services
  • Ligia, Strategist - Creative 
  • Gabriela, Front End Developer - Tech Development 
  • Michelle, Finance Manager - Operations

Check out our article written by Delivery Director, Helen Aquinol-Tobin - originally posted on LinkedIn "Stand with us - Women in Digital" 

Stand With Us - Women in Digital

I’m lucky enough - not to mention ridiculously proud - to work at an agency that does a pretty good job of empowering people, giving them a voice and ownership of their work without leaving anyone out in the cold. 

Women were granted the same voting rights as men in 1928, meaning this measure of equality has only been granted to 51% of the UK population for less than 2% of civilised history. It took a long time getting there.

The fight for equality at work is picking up speed - but it’s still not fast enough, particularly in the traditionally male-dominated agency world. Change is slower here, hampered by our deification of ‘ad men’ and our enshrinement of the idea that only men are technical, only men are logical.

Pushing past the pay gap issue, which has been illuminated and dissected by far better minds than mine, how do you build an atmosphere of equality in digital agencies - an industry that is still largely masculine by nature?

I’m lucky enough - not to mention ridiculously proud - to work at an agency that does a pretty good job of empowering people

Helen Aquinol-Tobin, Delivery Director

Representation matters. In my first agency there were three women, unilaterally referred to as girls (or even gals, depending on who was talking). No matter what our actual jobs were, we were expected to make the tea and take the minutes of every meeting. I remember occasions where I'd be presenting the P&L and I'd have to stop because one of the gentlemen wanted a biscuit. There were no women to look up to, only ones you could share sisterly side-eye with.

At Catch, there are women in every department. Opinionated, smart, vocal women, empowered to express their opinions and - more crucially - to act. As a member of the senior management team, I’m aware of the high level of visibility of my role. As Delivery Director I’m across all projects, present in meetings and vocal (sometimes too vocal).

I have a voice and I use it to make sure everyone else does too.

I learned just how important this was from a woman I worked for many years ago. It’s no good being granted a voice if you don’t use it to help others discover theirs. She didn't lend me her voice or her support because I was a woman, but because I deserved to be heard. I try to do the same, my sheer visibility and ability to effect change show others like me that it can be done.

Always outnumbered, never outgunned

We ensure that everyone has the appropriate facts at their disposal and the requisite tools in their arsenal to deal with any circumstance. I’ve written elsewhere about building a modular process that allows people to be flexible in their work, this is vital to ensuring everyone is on even footing.

Giving everyone the same tools and empowering them to use them as necessary mean increased levels of ownership and ensure we have an army of people willing to take the initiative, regardless of job role, level of technical knowledge, gender or anything else.

For the most part, women are still in the minority at digital agencies, meaning we have to have that much more to bring to the table when we do get the opportunity to speak. Putting our flat structure to good use, we keep everyone on equal footing and share as much information as possible, ensuring not only that everyone gets a seat at the table, but they get to eat the full meal and leave a review afterwards.

It’s ok to be smart

We don’t expect the women of Catch to be ‘good girls’. Good girls don’t express differing opinions. Good girls don’t make a lasting impression. Good girls are silent.

A smart mouth is actively encouraged - as long as it’s used judiciously and under the right circumstances. Having been hampered by my own smart mouth for the first five years of my career, I’m overcome with glee when a Catch newbie opens hers for the first time.

Everyone speaks

By promoting a democratic approach to agency life, we ensure that everyone gets their chance to be heard. This applies to everything we do, from discussing what we’re pitching for (and how and why) to how we’re going to tackle a technical challenge. We assume that everyone has something of value to add - and badger them incessantly until they realise it too! Makes for a noisy working environment, but how can you be creative without making a little noise? By not pigeonholing people based on preconceived notions of who or what they are and instead, giving them the freedom to express their opinions - regardless of role or gender - we build a better team and get to do more interesting, complex and fun work. Who wouldn't want that?

Everyone listens

Letting people know they’ve been heard is - on the face of it - the easiest thing to do and yet its the thing most people don’t bother with.

Here’s the thing: you can’t expect people to speak up or think for themselves if you don’t listen. And people who don’t get to speak for themselves don’t get to advance. Providing a safe environment where people feel heard makes for a more inclusive atmosphere, and ultimately allows people to produce better work.

Since I’m neither naive nor stupid I know that these things can be difficult to do at large agencies. The bigger you are, the harder it is to change things, particularly if you don’t already have female representation in the upper echelons of your business.

The point I’m making is that this is something that everyone is responsible for. Appointing diversity officers and token hires won’t cut it. Making people feel included, empowered and heard is everyone’s responsibility, all the time.

We’ve come a long way baby, let’s not stop.

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