28 Oct 2020

Future-proofing your tech stack

We recently completed a piece of digital consulting to help a global technology company understand best practices in terms of tech stacks for B2B organisations, upcoming consolidations in marketing software tools, and how their current tech stack needed to adapt to support their business goals.

Our work was organised into three parts:

1. Outlining of what the future technology stack of an advanced B2B company will look like, with a particular focus on CRM and Webshop items

2. Presenting an overview of what kind of developments and market consolidation of tools to expect in the coming years

3. Providing personalised recommendations on technology to integrate into the organisation's existing tech stack

Within the space of tech-enabled transformation, and its potential to positively impact B2B organisations, there are three main factors you should consider when adopting new digital tools. 

  1. The impact of a rapidly changing workforce

    • As the millennial workforce grows, the ability to adopt new tech and not shy away from automating tasks is more important than ever in attracting and retaining talent.

  2. Faster moving ecosystems of customers and suppliers

    • Adopting new tech is not only a factor among your potential workforce, but also among your users (expectations for high quality UX) and partners (“...they will prefer to engage and partner with innovative organisations”).

  3. Digital disruptors and the need to reimagine operations

    • The potential for an economic slowdown is a factor in favor of embracing new tech that supports your future business objectives and sets you apart from the competition.

Estimates suggest that B2B organisations could generate over $1 Trillion in value through embedding the use of digital technologies, analytics, and the Internet of Things into their operations. Simply put, the impact of smart investing should be considered by organisations who aim to be competitive in the market as more people are being convinced of its benefits.

Estimates suggest that B2B organisations could generate over $1 Trillion in value through embedding the use of digital technologies, analytics, and the Internet of Things into their operations.

Now, where to start? There are five main areas where digital transformation can be applied to enhance your organisation's productivity.

  1. Running the corporation
    1. Modernising finance function
    2. Optimising workforce (HR)
    3. Building scalable tech infrastructure (data security)
  2. Innovating and Developing Products/Services
    1. Updating business models with data 
    2. Enhancing R&D processes
  3. Making and Delivering
    1. Optimising procurement
    2. Improving forecasting capabilities
    3. Improving manufacturing and distribution outlets
  4. Selling
    1. Improving digital marketing performance
    2. Optimising the UX
    3. Adopting IoT updates at dealers and retailers
  5. Servicing 
    1. Managing customer demand
    2. Optimising and managing production
    3. Delivering high quality UX

While these areas have been isolated into five sections, and your needs as an organisation may not encompass all of these, studies have shown that 50% more value was generated by companies that took a comprehensive approach to transformation as opposed to those who focused solely on single technology improvements.

This means getting down to the core of your business needs. For example, mapping how the results of the technology, more than the technology itself, supports your overarching business strategy. 

And there’s no better time then now.

The above graph, taken from a McKinsey study entitled “Tech-enabled Transformation: A CEO’s guide to maximizing impact in industrials,” reveals a correlation between an updated and efficient tech stack and an increase in revenue, gross margin, and EBITDA (earnings before interest, taxes, depreciation, and amortization), relevant to the speed in which organisations adopted new technology.

Source: McKinsey Report, Tech-enabled transformation

Ultimately, an effective tech stack is in line with both business and user goals. Not just about what it can do for internal processes, but also how it can support the user. Bringing a user experience perspective to your strategy will help improve both sales and marketing performance

Below are three main areas where Catch can help guide you in this process:

1. Take inventory of your current tech-stack and identify opportunities for improvement

  • We’ve created an outline to walk clients through that includes a series of questions organisations must ask themselves if they want to find the best way to incorporate new technology into their processes. 

2. Mapping out both internal (employee experience) and external (user experience) user journeys to isolate areas for consolidation or addition of tools/services 

  • We bring an objective outlook to the table, which is key to unlocking the full potential of your digital transformation project. 

3. Securing buy-in across your organisation by showing examples of proven success

  • Digital transformation is as much about the technology as it is about the people who support and use it every day. A digital transformation project without securing buy-in from all levels of the organisation will not succeed. 

Get in touch to learn how Catch can facilitate an online workshop to help finalise your tech stack decisions and provide support with performance monitoring through custom reporting.

18 Mar 2018

Women in digital

Happy International Women’s Day! We took some time out to discuss what it means to be #WomenInDigital with some of the amazing women from each of our teams:

  • Helen, Delivery Director - Client Services
  • Ligia, Strategist - Creative 
  • Gabriela, Front End Developer - Tech Development 
  • Michelle, Finance Manager - Operations

Check out our article written by Delivery Director, Helen Aquinol-Tobin - originally posted on LinkedIn "Stand with us - Women in Digital" 

Stand With Us - Women in Digital

I’m lucky enough - not to mention ridiculously proud - to work at an agency that does a pretty good job of empowering people, giving them a voice and ownership of their work without leaving anyone out in the cold. 

Women were granted the same voting rights as men in 1928, meaning this measure of equality has only been granted to 51% of the UK population for less than 2% of civilised history. It took a long time getting there.

The fight for equality at work is picking up speed - but it’s still not fast enough, particularly in the traditionally male-dominated agency world. Change is slower here, hampered by our deification of ‘ad men’ and our enshrinement of the idea that only men are technical, only men are logical.

Pushing past the pay gap issue, which has been illuminated and dissected by far better minds than mine, how do you build an atmosphere of equality in digital agencies - an industry that is still largely masculine by nature?

I’m lucky enough - not to mention ridiculously proud - to work at an agency that does a pretty good job of empowering people

Helen Aquinol-Tobin, Delivery Director

Representation matters. In my first agency there were three women, unilaterally referred to as girls (or even gals, depending on who was talking). No matter what our actual jobs were, we were expected to make the tea and take the minutes of every meeting. I remember occasions where I'd be presenting the P&L and I'd have to stop because one of the gentlemen wanted a biscuit. There were no women to look up to, only ones you could share sisterly side-eye with.

At Catch, there are women in every department. Opinionated, smart, vocal women, empowered to express their opinions and - more crucially - to act. As a member of the senior management team, I’m aware of the high level of visibility of my role. As Delivery Director I’m across all projects, present in meetings and vocal (sometimes too vocal).

I have a voice and I use it to make sure everyone else does too.

I learned just how important this was from a woman I worked for many years ago. It’s no good being granted a voice if you don’t use it to help others discover theirs. She didn't lend me her voice or her support because I was a woman, but because I deserved to be heard. I try to do the same, my sheer visibility and ability to effect change show others like me that it can be done.

Always outnumbered, never outgunned

We ensure that everyone has the appropriate facts at their disposal and the requisite tools in their arsenal to deal with any circumstance. I’ve written elsewhere about building a modular process that allows people to be flexible in their work, this is vital to ensuring everyone is on even footing.

Giving everyone the same tools and empowering them to use them as necessary mean increased levels of ownership and ensure we have an army of people willing to take the initiative, regardless of job role, level of technical knowledge, gender or anything else.

For the most part, women are still in the minority at digital agencies, meaning we have to have that much more to bring to the table when we do get the opportunity to speak. Putting our flat structure to good use, we keep everyone on equal footing and share as much information as possible, ensuring not only that everyone gets a seat at the table, but they get to eat the full meal and leave a review afterwards.

It’s ok to be smart

We don’t expect the women of Catch to be ‘good girls’. Good girls don’t express differing opinions. Good girls don’t make a lasting impression. Good girls are silent.

A smart mouth is actively encouraged - as long as it’s used judiciously and under the right circumstances. Having been hampered by my own smart mouth for the first five years of my career, I’m overcome with glee when a Catch newbie opens hers for the first time.

Everyone speaks

By promoting a democratic approach to agency life, we ensure that everyone gets their chance to be heard. This applies to everything we do, from discussing what we’re pitching for (and how and why) to how we’re going to tackle a technical challenge. We assume that everyone has something of value to add - and badger them incessantly until they realise it too! Makes for a noisy working environment, but how can you be creative without making a little noise? By not pigeonholing people based on preconceived notions of who or what they are and instead, giving them the freedom to express their opinions - regardless of role or gender - we build a better team and get to do more interesting, complex and fun work. Who wouldn't want that?

Everyone listens

Letting people know they’ve been heard is - on the face of it - the easiest thing to do and yet its the thing most people don’t bother with.

Here’s the thing: you can’t expect people to speak up or think for themselves if you don’t listen. And people who don’t get to speak for themselves don’t get to advance. Providing a safe environment where people feel heard makes for a more inclusive atmosphere, and ultimately allows people to produce better work.

Since I’m neither naive nor stupid I know that these things can be difficult to do at large agencies. The bigger you are, the harder it is to change things, particularly if you don’t already have female representation in the upper echelons of your business.

The point I’m making is that this is something that everyone is responsible for. Appointing diversity officers and token hires won’t cut it. Making people feel included, empowered and heard is everyone’s responsibility, all the time.

We’ve come a long way baby, let’s not stop.

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