We're committed to helping the next generation of digital superstars get a foothold in the industry, so each year we offer a paid internship scheme, and we've just launched our 2020 programme.
We interviewed one of our 2019 UX/UI placement students Simon Le Roux on his experience of joining our Creative Team in London from l'Ecole de Design in France.
What made you want to work at this Digital Agency in London?
I loved the UI designs I’d seen from Catch and recognized myself in their approach of design, so I applied spontaneously and am so glad I got to spend the 6 months here in London.
I’ve been wanting to work in a full-sized digital agency in London for a long time now, after having only been working with small teams of designers and startups - so the opportunity of working every day alongside designers, developers and project managers as well as what really brought me here.
What did you work on?
My main role was working cross both UI and motion design, I had the chance of having a lot of responsibilities on some of Catch’s main projects, as well as interacting with clients on a daily basis, also visualising through sketching and wireframe prototypes.
What did you learn?
Because I worked on so many different projects, I was able to gain skills in a lot more fields than I thought: UI and UX mainly, but also animation, illustration, as well as being able to explain and present my work to both project managers and clients.
I also learned what it was like to work with many different people and being able to learn a bit more on all the different steps of a project and all the people involved.
What was it like being in a Digital Agency's London studio?
I had a blast, really. The atmosphere is really nice there, everyone is really outgoing and welcoming, you get to meet people with different backgrounds, and you never get bored. You can easily fire questions at anyone, and they’ll always take the time to explain and help you.
And Friday’s catch-ups are just great, doing presentations and drinking beer(!), never seen a better way to end the week.
What was the highlight?
I’d probably say a showcase video I got to do for one of our clients, on which I had to animate some designs I’d created to give an overview of the whole product. It gave me the opportunity to mix UI and motion design, and I loved it!
The internship officially marks the end of my Master’s degree, I’ll get my design diploma in September. After that, I’ll be taking a gap year and travel around the world, I’ll then eventually look for a full-time UI/UX job. Maybe even in a Digital Agency in London like Catch, who knows?
If you'd like to apply for our 2020 UX/UI internship opportunity, please apply via our careers page.
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Hi, I’m Michael Reiss, one of the UX Designers in the strategy team here at Catch. I'm hugely passionate about research and the value it brings to UX and digital strategy work, and I particularly champion the customer through my work. In the below I talk about the very real possibility for bias to interfere with research and share my tips for remaining objective.
If you've opened this post you may already be familiar with audience research. And not only are you familiar, but you're convinced of its benefits. The likes of Amazon’s Jeff Bezos, Glossier’s Emily Weiss, and AirBnb’s Brian Chesky and Joe Bebbia have attributed their success to having an understanding of their users. Instead of continuing its praises, I think it’s more interesting to consider how even those of us who conduct audience research for a living are not as objective as we think.
According to the below study, we're actually pretty terrible at being objective, despite thinking we’re better at it than those around us.
Out of a sample of 600+ people, 85% believed they were less biased than the average person. This study led to social psychologist Emily Pronin coining the term "bias blind spot," which explains how not only does everyone have cognitive bias, but everyone also believes they are less biased than others.
Out of a sample of 600+ people, 85% believed they were less biased than the average person.
(Source: Princeton Publications)
And while it’s great that just reminding ourselves of this bias is a huge step in avoiding it’s potential influence, there are a few measures we can take to prevent falling into the bias trap.
The numbers don't lie?
When we begin the research process, it's common to begin by deciding who to interview and what to ask them. For example, we've decided to collect user input for a sports drink company. Great, right? While perhaps a bit exaggerated, the below may sound familiar, especially when time and budget is tight.
We know the product so well, we have lots of site data and market research, so we know what our audience thinks of us. Not only are we the users (because we happen to also drink sports drinks), but we can imagine what our different audiences think of us and our competition.
Unfortunately, we're likely too engulfed in the day to day, to get accurate data from speaking just within our immediate teams. And if we do decide to conduct user interviews, bias can influence who we choose to interview (eg failing to consider all relevant groups of people) and the types of questions asked (eg leading questions).
While we've all heard that "the numbers don't lie," suggesting quantitative data is always objective, what about the steps we take to find this data, or how it is collected? That initial email request for specific datasets, or the Google search and selection of the study that most affirmed your hypothesis? That darn bias sneaks in yet again!
So how do we avoid UX bias?
Looking as far and wide as possible: of course make sure to source for any and all existing information on audience. But don’t stop there. Ensuring that we’re engaging with people from multiple departments, at different levels, and asking who they believe their audiences to be (and who they aren't, and why? …) The process of collecting multiple perspectives and asking them to explain their reasoning will provide us with great insight.
Try to do the above activity in person, if possible during a workshop. Invite people from different departments with different levels of seniority. Separate people from their managers or those they work with on a daily basis to encourage open and honest input. Use ice-breakers to help people loosen up and feel more comfortable.
When you determine who your audience is, print out their persona and make sure everyone on the team can see it as a reminder of who you're working for!
Collect a list (or slack your team members) of the most surprising information you've learned during your audience research. The habit of light heartedly calling out your assumptions and reminding yourself of surprises leads to a more open-minded approach to setting up audience research.
Ensure the whole team stays aware of the real possibility of having to pivot the project based on future research findings. We all need to be aware and educated of this possibility: providing updates on the research process as it progresses definitely helps. Don’t be afraid to expose all team members to rough & ready “work in progress” brainstorms to give exposure to the work and provide space for far and wide input. It may take some initial effort, but you'll save yourself from future stress by having the flexibility to provide the best insights and recommendations.
The good news among all of this bias is that our users will quickly prove or disprove assumptions by telling us what they need, want, and expect! We just have to be comfortable with having assumptions disproven and allow time to adjust direction of research.
Bias can be hard to shake, but we're adept at avoiding it’s traps and giving accurate insight: if you’re thinking about audience research or wider UX strategy, we're here to help.
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